Privacy Policy

Dispatch AI, Inc. ("Dispatch," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share information when you use our platform, website, and related services ("Services").

1. Information We Collect

1.1 Account Information

When you create an account, we collect your name, email address, company name, job title, and billing information. This information is required to provide and manage your access to the Services.

1.2 Customer Data

Through your use of the platform, you may connect third-party tools that transmit customer data such as support tickets, CRM records, and knowledge base content. This data is processed solely to deliver the Services and is never used for purposes outside your account.

1.3 Usage Data

We automatically collect information about how you interact with the Services, including:

• Pages visited, features used, and actions taken within the platform

• Device type, browser, operating system, and IP address

• Timestamps, session duration, and referral sources

• Error logs and performance metrics

1.4 Cookies and Tracking

We use essential cookies to maintain your session and preferences. Analytics cookies are used to understand platform usage in aggregate. You can manage cookie preferences through your browser settings. We do not use cookies for third-party advertising.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Services

• Process transactions and manage your subscription

• Send service-related communications such as updates, security alerts, and support messages

• Improve platform performance, reliability, and feature development

• Detect and prevent fraud, abuse, and security incidents

• Comply with legal obligations and enforce our Terms of Use

We do not sell your personal information to third parties. We do not use Customer Data to train machine learning models outside the scope of your account.

3. How We Share Your Information

We may share information in the following circumstances:

• Service providers: Trusted third parties that help us operate the platform, such as cloud hosting, payment processing, and analytics providers. These providers are contractually bound to use your data only for the services they provide to us.

• Legal compliance: When required to comply with applicable law, regulation, legal process, or government request.

• Business transfers: In connection with a merger, acquisition, or sale of assets, in which case your information may be transferred to the acquiring entity.

• With your consent: When you explicitly authorize us to share information with a third party.

4. Data Security

We implement industry-standard security measures to protect your information, including:

• End-to-end encryption for data in transit and at rest

• Role-based access controls and multi-factor authentication

• Regular security audits and penetration testing

• SOC 2 Type II compliance

While we take reasonable precautions, no method of transmission or storage is completely secure. We cannot guarantee absolute security of your data.

5. Data Retention

We retain your account information for as long as your account is active or as needed to provide the Services. Customer Data is retained according to your account configuration and deleted within 30 days of account termination. Usage data is retained in anonymized form for up to 24 months for analytics purposes.

You may request deletion of your data at any time by contacting us at the address below.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you

• Correction: Request that we correct inaccurate or incomplete data

• Deletion: Request that we delete your personal data

• Portability: Request a machine-readable export of your data

• Objection: Object to certain types of processing, including direct marketing

• Restriction: Request that we limit how we use your data

To exercise any of these rights, contact us at privacy@dispatch.ai. We will respond within 30 days.

7. International Data Transfers

Our Services are hosted in the United States. If you access the Services from outside the US, your information may be transferred to and processed in the United States. We rely on Standard Contractual Clauses and other approved mechanisms to ensure adequate protection for international transfers in compliance with GDPR and other applicable data protection laws.

8. Children's Privacy

The Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or through the platform at least 14 days before taking effect. The "Last updated" date at the top reflects the most recent revision.

10. Contact

If you have questions or concerns about this Privacy Policy or our data practices, contact us at:

Dispatch AI, Inc.
Email: privacy@dispatch.ai
Address: 548 Market St, Suite 42, San Francisco, CA 94104